General Shipping Policy:

1. Shipping Methods: We offer standard ground shipping, which typically takes 2-8 business days, 2nd day shipping, which typically takes 2-3 business days, and expedited shipping, which typically takes 1-2 business days. Please note that delivery times may vary based on your location and the availability of the product.
2. Shipping Cost: The cost of shipping will vary depending on the size and value of your order, as well as the shipping method you choose. We will provide you with the shipping cost at checkout before you complete your purchase.
3. Shipping Restrictions: We currently ship to addresses within the United States only. We do not ship to P.O. boxes or APO/FPO addresses.
4. Order Processing: Orders are typically processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays may take longer to process.
5. Delivery Cut-off Times:

• Orders placed before 1:00 PM EST will be processed that day.
• Orders placed after 1:00 PM EST will be processed the following business day

1. Order Tracking: Once your order has been shipped, we will provide you with a tracking number so you can track your package's delivery status.
2. Delivery Issues: If you have any issues with the delivery of your package, please contact us within 5 business days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
3. Returns: If you need to return an item, please review our Return Policy for instructions on how to return your item.
4. Warm Weather Shipping Exception: During warm weather months, April 15th to September 15, we strive to guarantee the quality of perishable items such as chocolates, candies, and other heat-sensitive products during transit. Therefore, we default to 2nd Day or expedited shipping at checkout during these months to ensure the quality of your products with the exception of orders being sent to the following states, CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT.  We will also pack with insulation and a cold pack.  During warm weather months, we will not ship orders on Thursday or Friday. When insulation is required, there is an additional $5 handling fee applied to Shipping at checkout.
5. Shipping Changes: We reserve the right to change our shipping policy at any time without prior notice. Please check our website for updates to our policy.

We strive to provide the best shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.

*During Warm Weather months, Ground shipping is only available to the following states: CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT

Unfortunately, due to our strict food quality and food safety standards we cannot accept returns.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any questions at astorconcierge@astorchocolate.com

We are 100% committed to your satisfaction. If your shipment arrived melted, or you aren’t completely satisfied with your choice kindly reach out to us.

Monday - Thursday 9:00 am - 5:00 pm

Friday 9:00 am - 1:00 pm. 

Pickup orders will be available at the front desk at the New Hampshire Ave entrance. Please bring a copy of your reciept or email confirmation

All of our chocolates are OU-D certified. When indicated on packaging we have the OU-Parve on a few select items