Shipping Policy

Our shipping policy offers FREE Ground Shipping and flat fee 2 Day Shipping on any order over $110! Additionally, you are able to select a Shipping Upgrade for a flat fee based on the service you select and your Shipping Zone.

Orders between $75 and $110 can be upgraded to:

2 Day Shipping for a flat fee of $15*

Next Day Shipping for a flat fee of $35*

Orders over $100 are Free 2 Day Shipping and you can Upgrade to:

Next Day Shipping for a flat fee of $20*

* Cutoff times

Orders placed before 1:00 PM EST will be processed that day.

Orders placed after 1:00 PM EST will be processed the following business day.

WARM WEATHER ALERTS:

Our chocolates are of the finest quality and we want to assure you get to enjoy them.

While we make every effort to assure our product arrives to you in the best condition, our products are heat sensitive and therefore, based on your shipping location, you may not see an option to ship via Ground Shipping or 2 Day Shipping. We recommend selecting the quickest shipping method available.

Your shopping cart will reflect the available ship methods based on the forecasted temperature at the destination address. Our shipping department monitors daily temperatures and, if needed, you will be contacted if the method you selected is no longer available on the day your package will ship.

When insulation is required there is an additional $5 handling fee applied to Shipping at checkout.

Astor Chocolate does not generally ship over the weekend. Orders placed on Friday will be processed the following Monday.

 

Return Policy

Unfortunately, due to our strict food quality and food safety standards we cannot accept returns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any questions at astorconcierge@astorchocolate.com

Satisfaction Guarantee

We are 100% committed to your satisfaction. If your shipment arrived melted, or you aren’t completely satisfied with your choice kindly reach out to us.

Other inquiries? Let's chat.